The objective of this task is to validate and confirm the scope of service to be delivered. This task validates and establishes the service scope, what it includes and what it excludes.

Items that may be considered are:

• Service lines
  • Application management(AM)
    • Application management only vs. application management & application development
    • Portfolio of applications
  • Infrastructure management(IM)
    • Network
    • Hardware
    • Data centers
    • Service desk
    • Desktop services
    • Hands and Feet proximity services
  • Business Services(BS)
    • Location mix
    • Grade mix
    • Global process model
    • Competency model
    • Technology
    • Pricing
    • Governance
• Service Delivery Teams
  • Front office (FO) to back office (BO)
  • Client to FO/BO
  • Build to Run teams
  • Process teams
• Other third parties and suppliers (Client and Capgemini).

Establish baselines and seek financial and/or contractual deviation approval from the stakeholders (internal/ external) wherever necessary.